FAQs

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay, ensuring you have a convenient and secure checkout experience.

What is your shipping policy?

We offer fast and reliable shipping options. Orders typically ship within 1-3 business days, and you’ll receive tracking information so you can follow your package’s journey!

How long do our products last?

Our skincare products are crafted with high-quality ingredients and are designed to last up to 12 months after opening. Always check the expiration date for the best results!

Are your products suitable for sensitive skin?

Absolutely! Our locally handmade formulas are gentle and designed for all skin types, including sensitive skin. We prioritize your comfort and safety!

Can both men and women use your products?

Yes! Our skincare line is tailored for everyone, catering to the unique needs of both men and women. Your skin deserves quality care, no matter who you are!

Are your products tested on animals?

We are proud to be a cruelty-free brand. None of our products are tested on animals, aligning with our commitment to ethical skincare.

What should I do if I experience a reaction to a product?

If you experience any irritation, discontinue use immediately. We recommend conducting a patch test before trying a new product to ensure it’s right for you.

Can I exchange my product if I change my mind?

We offer exchanges with some exceptions. If you have concerns about your order, please contact customer service within 14 days of purchase, and we’ll work to find a solution.

How can I store my products?

To maintain the quality of our products, store them in a cool, dry place away from direct sunlight. Proper storage helps them perform their best!

What makes your skincare brand unique?

Our dedication to high-quality, handmade ingredients sets us apart. Each product is crafted with love, ensuring you receive the best care for your skin at any age!